Privacy Policy

The following describes how The Little Physio (“I,” “me”, “my”, “we” or “us”) collects, uses, and discloses information you or your child provide through www.thelittlephysio.ca and The Little Physio pages and accounts on Instagram® (“Sites”). Personal information is any information about, relating to, or that identifies a specific individual. The purpose of this Privacy Policy is to help you understand what types of personal information we collect, how we use that personal information, and to whom we disclose your personal information. 

By accessing or using our Website or our services, you agree to accept this Privacy Policy, including the terms and conditions of this Privacy Policy that relate to the ways that we collect, use, and disclose your personal information. You can withdraw your consent at any time by contacting our privacy officer, Deidra McDermid, directly. Please note that if you choose to withdraw your consent, we may not be able to provide you with services, products, or communications.

If you ever have questions about this Privacy Policy, please contact our privacy officer, Deidra McDermid directly, at deidra@thelittlephysio.ca

Applicable Laws

We show our commitment to your privacy by complying with applicable privacy laws in Canada, specifically the Personal Information Protection and Electronic Documents Act (Canada), and the Personal Health Information Protection Act, 2004 (Ontario). We also abide by the rules and regulations imposed by the College of Physiotherapists of Ontario with respect to the collection, use, and disclosure of your personal health information. All our therapists are required to be registered and in good standing with the college.

Collection of Your Personal Information

We collect and maintain different types of personal information in respect of the individuals with whom we interact. This personal information may include, but is not limited to:

  • contact and identification information, such as your name, email address, telephone number, and home address. For example, you will be asked to provide this information when you book an appointment and/or purchase a product or service from The Little Physio. 

  • personal health information, including your health card number, medical services plan number, patient records, health insurance information (e.g., policy number, policy holder date of birth, policy ID), medical charts, appointment history, and other similar health-related information that is relevant to your use of our services. 

  • payment information, including your credit card number and billing address.

  • other personal information that you choose to provide to us when you contact us support, provide us with feedback, or otherwise communicate with us. The types of personal information that we collect will depend on what personal information you choose to provide to us.

Please note that we also collect personal information about your child when you request that we provide our services for the benefit of your child. We do not collect a child’s personal information without the consent of the child’s parent or legal guardian. In the case of a minor, if you are not the parent or legal guardian of the minor, you represent that you have received the minor’s parent’s or legal guardian’s permission to share the minor’s information with The Little Physio.

As The Little Physio sites are public, you may visit the Sites without telling us who you are. However, in order to gain access to certain parts of the Sites or particular content, or to purchase particular services and/or products, you may be required to provide us with personal information. We require only the information that is reasonably required to enter into a service relationship with you.

Information we Receive from Third Parties and Tracking Technologies  

When you visit my Sites, some information about your computer hardware and software, such as your IP address, domain name, browser type, access time and referring website addresses, is inherently and automatically collected. An example of when this information may be used is in implementing improvements and analyzing the Sites and for troubleshooting purposes.

We work with Jane Software Inc. (“Jane”), a service provider who supplies data storage and clinic management services through its proprietary platform. Jane collects, uses, and stores your personal information on our behalf in connection with the operation of our business. For example, when you make a booking on our Website, your booking will be facilitated by Jane and the information that you provide will be stored on Jane’s servers on our behalf. We have taken reasonable steps to ensure that Jane will only collect, use, and disclose your personal information based on our instructions in connection with operation of our business and in accordance with applicable laws. You can access Jane’s privacy policy here.

In addition, we may receive your or your child’s personal information, including personal health information, from physicians or other healthcare practitioners that we or you deal with in connection with your and your child’s use of our services. These include the healthcare providers that are responsible for requisitioning your use of our services.

The Little Physio website uses cookies (“Cookies”). A Cookie is a data text file sent from a website to your browser, for the purpose of identifying the user and allows access to portions of the website. Cookies may be stored within your system. This allows us to distinguish you from other users of the website and helps us to provide you with a good experience when you use the website. Cookies also allow us to improve our website and the services provided at The Little Physio. 

Use of Personal Information

We collect and use personal information to:

  • establish, maintain, and manage our service relationship with you, including by assisting you to create an account, communicate with us, and provide you with the services that you request;

  • allow you to participate in, subscribe to, and receive information, news, updates, and promotional materials from us and, as applicable, from third parties;

  • understand your preferences and values so that we can tailor our services and communications to you;

  • evaluate the ways in which our services are used and how to improve our services to better meet the needs of our clientele; and

  • any other reasonable purpose to which we may notify you of, or to which you consent.

By consenting to our collection, use, and disclosure of your personal information through The Little Physio Website and in connection with the services we provide, you allow us to fulfill the purposes for which we collect and use your personal information and the personal information of any minor that you provide to us in connection with your use of the Website or our services.

Security and Protection of Personal Information

We endeavour to maintain commercially reasonable physical, technological, and procedural safeguards that are appropriate based on the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction. 

Please advise our Privacy Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of your personal information that is relevant to your use of our services.

Policy Changes

We may make changes to this Privacy Policy from time to time. These changes may be made as a result of changes to our legal obligations or the ways in which we collect, use, disclose, or otherwise process your personal information. Any modifications will be dated and effective immediately from the date posted below. Steps will be taken to notify users of any modifications, however, you are encouraged to check this Privacy Policy for updates on a regular basis.

You agree that by continuing to use our products, services, or website after an update to our Privacy Policy, you agree to accept and consent to the collection, use, disclosure of your personal information as described in the updated version of the Privacy Policy.

This Privacy Policy was last updated March 22nd, 2025.

Contact Information

If you have questions or concerns regarding this Privacy Policy, you may contact our privacy officer, Deidra McDermid, at deidra@thelittlephysio.ca. Alternatively, as email is not a 100% secure medium for sending any personal or confidential information, if you prefer you may contact us at:

312 Dundas Street East, Unit 201
Waterdown, ON
L0R2H0